Privacy & Security
Protecting Your Privacy
At My Custom Boxes, we value the trust you place in us and are committed to protecting your personal information. We never share, sell, or disclose any client data to third parties except as required to process and deliver your orders securely.
Information We Collect
My Custom Boxes is the sole owner of all information collected on mycustomboxes.com. We collect information at various points on our website to ensure smooth order processing and customer support.
Registration
To use certain features or place an order with My Custom Boxes, users may be asked to complete a registration form. During registration, we collect basic details such as your name and email address, which allow us to contact you regarding our services, even if you have not yet placed an order.
Orders
When placing an order, customers must provide contact details (name, email, and shipping address) and payment details (credit card number and expiration date). This information is used strictly for billing, order fulfillment, and credit card authorization. If there is any issue with processing your order, we will use this information to get in touch with you directly.
Cookies
Cookies are small data files stored on your computer that help us recognize returning customers and maintain your shopping cart. My Custom Boxes uses persistent cookies to personalize your experience and keep track of your orders. You can remove cookies anytime through your browser settings, but please note that our website may not function properly if cookies are disabled.
Log Files
Like most websites, we use log files to collect data such as IP addresses, browser type, Internet Service Provider (ISP), referring and exit pages, timestamps, and click activity. This helps us analyze trends, improve site performance, and gather broad demographic insights — none of which are linked to personally identifiable information.
Communication and Updates
Communication and Updates
We may occasionally send promotional emails, offers, or newsletters to our registered users.
If you prefer not to receive such communications, you can easily unsubscribe by emailing us at support@mycustomboxes.ca or following the unsubscribe link provided in our emails.
Newsletter
Customers are automatically subscribed to our newsletter to receive updates about new products and exclusive deals. You may unsubscribe at any time by sending an email to support@mycustomboxes.com.
Customer Support
Our customer service team may contact you by email or phone to help resolve order-related concerns or respond to your inquiries efficiently.
Legal Disclosure
We may disclose personal information only if required by law or in good faith belief that such action is necessary to comply with legal processes or court orders.
Third-Party Services
We partner with reliable shipping carriers and secure payment processors to fulfill orders.
These companies only access personal information necessary to perform their services and are not permitted to use it for any other purpose.
Business Changes
In the event of a merger, acquisition, or sale, user information may be transferred as part of business assets.
If our privacy practices change due to such transitions, users will be notified via email or through an updated policy on this website.
Opt-Out Policy
Users can choose to opt out of receiving marketing or promotional emails at any time.
Simply reply with “unsubscribe” in the email subject line or contact us at support@mycustomboxes.ca.
External Links
Our website may include links to third-party sites.
Please note that My Custom Boxes is not responsible for the privacy policies or content of those websites.
We encourage visitors to read each site’s privacy statement before providing personal data.
Security Measures
We use industry-standard SSL encryption to protect your sensitive information during transmission, especially payment details.
Access to personal data is strictly limited to authorized employees only, and all servers are housed in a secure environment to prevent unauthorized access.
Policy Updates
We may update this Privacy Policy from time to time to reflect improvements or legal changes.
Any updates will be posted here, and if significant changes occur, we’ll notify users via email.By continuing to use our website, you agree to the updated terms of this Privacy Policy
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Notification of Changes
If we update or modify our privacy policy, the changes will be posted on this page and other key areas of our website. Any material changes that affect the use of your personal data will be communicated via email, allowing you to choose whether or not to continue using our services under the new terms.